Privacy policy

Privacy Policy

Effective date: June 18, 2014

Triple E Canada Ltd. (“Triple E,” “we,” “us,” and “our”) owns and operates this website (this “Site”). This Online Privacy Policy (this “Policy”) describes our commitment to privacy and reflects the importance we place on earning and keeping your trust.

Scope of This Policy

Triple E collects certain information about or related to you through this Site. Some of the information Triple E collects may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be non-personally identifiable, such as your IP address.

Triple E has provided this Policy so that you will know what information Triple E collects about or related to you through this Site, how Triple E uses this information, the types of third parties with whom Triple E may share this information, and some of the choices that are available to you.

This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.

Your Consent

By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. If you have questions about this Policy, or any Privacy Notice, please contact us via e-mail at info@tripleerv.com.

Our Terms of Use

This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.

Your Choices

In General. We respect your right to make choices about the ways we collect, use, and disclose your information. For example, we strive to give you choices about the types of email communications you receive from us and/or from our business partners. We typically ask you to indicate such choices at the time and on the page where you provide your information. In addition, this Policy describes some of your choices, such as your choice to opt out of receiving “cookies.”

Do Not Track Mechanisms. California law, where applicable, requires this Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. For example, you can opt out of promotional emails we send to you by clicking on the “unsubscribe” link located at the bottom of each communication. You may be able to change other preferences through functionality provided through this Site. Otherwise, you can contact us at info@tripleerv.com.

This Policy May Change

Triple E reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.

Information We Collect

Information You Manually Provide. Triple E collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site. For example, we collect the information you provide when you complete a profile or communicate with us through the Site, including personal information such as your name, contact information, User-Generated Content (as defined below), and information about your recreational vehicle.

Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.

Information from your browser or device. Triple E collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings.

The information we receive from your web browser and device is not, in and of itself, personally identifiable. Generally, we use this information in the aggregate to help us improve this Site and make it more compatible with the technology used by our visitors. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you. We may also review our server logs for security purposes—for example, to detect intrusions into our network—and we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify you.

Your Location. Using GPS technology, and only with your opt-in consent, we may also collect precise, real-time location information from your mobile device and use that information to deliver tailored content through this Site. We may also share information about your location with your friends and other contacts, to the extent you interact with them using the social networking tools available on this Site.

Your mobile device may allow you to adjust your settings so that location information is not available to any mobile website or application. If you have questions about the security and privacy settings of your mobile or tablet device, please refer to instructions from your mobile service provider or the manufacturer of your device.

The location information we receive from your mobile device is not personally identifiable, but we may link it to information that identifies you.

Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. A cookie is a small file assigned to your Internet browser that can collect and store information. Generally, we may use cookies and other technologies to:

collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
personalize your experience when you use this Site; and
improve our marketing efforts, including through use of targeted advertising. Targeted advertising refers to ads that are sent to specific users based on certain personal information and other information that indicates that the user may be interested in the products to be advertised. Currently, Triple E uses “AdRoll” to send retargeting ads, which involves placing a JavaScript tag in the footer of this Site. This code creates a list of users that visit the Site by placing anonymous retargeting "cookies" in the users’ browsers. This list allows AdRoll to display retargeting ads to Triple E’s users as they visit other sites. To learn more about Third-Party Cookies, and how they are used on this site, please read the section below.
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.

Information About Third-Party Cookies

In addition to the cookies delivered to your computer or mobile device by or on behalf of Triple E, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, visit click here.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across non-affiliated websites and/or delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Triple E.

In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click on the link below. You will be directed to The Digital Advertising Alliance of Canada’s industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.

Click here to manage your advertising preferences

How We Use Your Information

Generally, we use the information we collect through this Site:

to provide the information, products and services you request;
to provide you with effective customer service; • to provide you with a personalized experience when you use this Site;
to contact you with information and notices related to your use of this Site;
to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
to administer contests that you have chosen to enter;
to improve the content, functionality and usability of this Site;
to better understand your needs and interests;
to improve our products and services;
to improve our marketing and promotional efforts;
for security, credit or fraud prevention purposes; and
for any other purpose identified in an applicable Privacy Notice, click-through agreement or other agreement between you and us.
How We Share Your Information

With Third–Party Vendors. Triple E may share information collected through this Site with third-party vendors who act for us or on our behalf by providing services to Triple E. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions. These third-party vendors are not authorized to use the personal information that we share with them or that they collect on our behalf for any other purpose other than to perform their functions on behalf of Triple E. In addition, they are required to appropriately protect the personal information and to comply with applicable privacy laws.

With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using the social networking tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use). Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and, by submitting the UCG, you consent to our use of the content for such purposes as advertising campaigns and other promotions. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.

With Third-Party Social Media Platforms. We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the items you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform.

With Our Affiliate Dealers. With your consent, Triple E may share the information collected through this Site with our independently-owned dealers. These companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy. Before doing so, however, we will offer you the opportunity to “opt in”.

With Other, Carefully Selected Business Partners. From time to time, and with your consent, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we will offer you the opportunity to “opt in”.

In aggregate or de-identified form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. We may provide basic demographic information (gender and age) in conjunction with providing Individualized Data. Third parties typically use this information for analytical purposes and to market their own products and services. It is possible that third parties will attempt to “re-identify” de-identified data, and you should know that this is possible using external points of reference.

As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with or are acquired by another organization. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.

To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice or click-through agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click–through agreement to which you have agreed.

How We Protect Your Information

Triple E takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

A Note About Children’s Privacy

You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under the age of 18, you can use this service only in conjunction with your parent’s or guardian’s permission.

Links to Other Websites

This Policy applies only to this Site. Triple E and its affiliates operate many different websites for different purposes and in different countries, where different laws may apply. If you visit another Triple E website, please take a moment to review the privacy policy posted on that site to learn what information may be collected through that site and how it is processed.

This Site may also contain links to websites that are not operated by Triple E or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. Triple E does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

Access to Your Information

If you would like to review, correct and update the personal information you have provided to us through this Site, please contact us by email at info@tripleerv.com. We will respond to your request within the time limit set out by the applicable privacy legislation. We will use reasonable efforts to comply with your request as required by applicable law.

Questions About This Policy or Triple E’s Data Practices

If you have questions or concerns about this Policy, any Privacy Notice, or Triple E’s data practices, please contact us using the following information:

Triple E Canada Ltd.
301 Roblin Boulevard
Winkler, Manitoba, Canada
R6W 4C4

Phone: 1-204-325-4361
Email: info@tripleerv.com